Useful Concierge Information

To get us started:

All of Disney’s Deluxe resorts offer concierge level service for an additional fee.

In addition to Disney’s Deluxe Resorts, the Swan and Dolphin also offer a similar service but it is called Club Level

One important note:

The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort ressies.

The following are Disney’s Deluxe Resorts and their common abbreviations on the DIS:

* AKL - Animal Kingdom Lodge

* WL - Wilderness Lodge

* Poly - Polynesian Resort

* CR - Contemporary Resort

* GF - Grand Floridian Resort & Spa

* BC - Beach Club Resort

* YC - Yacht Club Resort

* BWI - BoardWalk Inn

Concierge Email Contact Information:

AKL: wdw.aklodge.concierge@disney.com

WL: wdw.wlodge.itinerary.planning@disney.com

Poly: wdw.polynesian.island.planning.office@disney.com

CR: wdw.contemporary.concierge@disney.com

GF: wdwgfplanning@disney.com

BC/YC/BWI: wdw.ybbw.concierge@disney.com

Concierge Phone Contact Information:

AKL: T: 407-938-4755 F: 407-938-4759

WL: T: 407-824-2466 F: 407-824-3162

Poly: T: 407-824-2466 F: 407-824-3162

CR: T: 407-824-1775 F: 407-824-3461

GF: T: 407-824-1775 F: 407-824-3461

BC/YC/BWI: T: 407-934-1448 F: 407-934-1487

Concierge Mailing Address Information:

Thanks to SueEllen for posting this information.

AKL:

DAK Itinerary Planning Office

2901 Osceola Parkway

Lake Buena Vista, FL 32830

WL: